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Oh Bix you're such a club legend!

I'm afraid if it had happened to me three times already then i'd be cancelling whether I loved the club or not. Errors have been made and they've apologised and promised to rectify it and that's good enough once, maybe twice. A third time is appalling customer service and you shouldn't let your loyalties come between you as a customer and the service you have paid for. The club is actually in a great position already as fans will shrug off problems as they love the club and TUFC get away with a lot which in any other organisation they wouldn't. It's harsh of me perhaps and I know the club are trying out new initiatives for fans but if they cannot guarantee the services they offer then they shouldn't be offering them and inconveniencing paying fans. I don't think i'm being unreasonable am I?

All the staff do an amazing job in the main and every problem I've had has always been rectified but things keep on going wrong and it needs addressing.

Bix, mate, send me a cheque for the cost of one home programme for every home game remaining. I'll buy an extra one and mail it to you. The club get the money and you get your programme in good time.

Matt.

thanks for the offer Fl and the compliments andy!!

pete legg has emailed and explained that because it was a double header they sent the hartlepool and pompey programmes out in one envelope on tuesday, they're still not here tho!! but at least it explains the delay for the weekend game tho, wouldve been nice to know that before today tho.

working tomor so means the dog will probably ruin two for the price of one! only took the offer up as was told they'd be sent saturday to arrie on tuesday which is almost always my day off!

oh well, she may be a bit slow off the mark tomorrow!

cheers

hey Bix! Invest in one of those letter cages on the inside of your door, or get an external mail box !

taxilady wrote:hey Bix! Invest in one of those letter cages on the inside of your door, or get an external mail box !

Or put your dog up for rehoming and get a cat.

(of course i'm joking mate! )

Cats ARE better though.

still not here, unless shes completely eaten the whole parcel!! gutted!

letter box too low to fit cage, educating the new postman to say NO loudly to her, but the bastard royal mail keep changing them every few months!

both just arrived!

just realised that its the tuesday following a home league match, and guess what?? my programmes not arrived AGAIN!! theres no midweek game tonight so theres no excuse this time!

guess the dog'll have it tomor then??