Search found 4 matches
- 21 Aug 2023, 13:06
- Forum: Matchday Topics
- Topic: St Albans City v Torquay United - 19th August 3pm
- Replies: 98
- Views: 18680
- 18 Aug 2023, 15:57
- Forum: Matchday Topics
- Topic: St Albans City v Torquay United - 19th August 3pm
- Replies: 98
- Views: 18680
St Albans City v Torquay United - 19th August 3pm
For anyone making the journey tomorrow, you'll find Clarence Park a very welcoming ground - no segregation, 3 pitchside bars plus clubhouse, 1 burger and chips food concession, another selling wraps, and a debut tomorrow for the popular Herts/Beds independent chain, Chicken George. Plus there's a tea bar and clubhouse that's open to all. You'll also find all pubs and bars welcoming to you - in the City centre, next to the cathedral is the Mad Squirrel taproom where you get a 5% discount if you show your match ticket.
Expect the attendance will be 1500+. SCORE 1-1?
https://fanzone.stalbanscityfc.com/your ... ence-park/
Expect the attendance will be 1500+. SCORE 1-1?
https://fanzone.stalbanscityfc.com/your ... ence-park/
- 17 Aug 2023, 13:51
- Forum: Matchday Topics
- Topic: Torquay v Chippenham Town 15/08/23 19:45
- Replies: 141
- Views: 20233
Torquay v Chippenham Town 15/08/23 19:45
Well, it was worth escalating as I have now received this further response:happytorq wrote: ↑16 Aug 2023, 15:19 I have yet to receive a response, although I did email during the game to request a refund. The fact that they're claiming that nobody else had the problem is ridiculous since the club posted a tweet with video of the goals "in case you missed it on the stream".
The terms and conditions are designed to make it easy for them to refuse a refund (apparently 30 minutes of the game have to be unavailable to watch) and it's obvious they'll do everything in their power to keep the money.
I noted with interest that Bolton this season have stepped away from the EFL 'iFollow' platform in favour of their own set up. Presumably this gives them greater control and a bigger share of revenue. Obviously their fanbase is higher than ours but I'd love to know what their break-even point is.
[edit - I have just seen that the provider for NLTV is the same as for Bolton's new platform.]
"Thanks for waiting.
Your refund has been processed and should hit your account in 5-7 days. If you have any more questions, just hit reply and I'll sort you out.
Many thanks,"
- 16 Aug 2023, 13:32
- Forum: Matchday Topics
- Topic: Torquay v Chippenham Town 15/08/23 19:45
- Replies: 141
- Views: 20233
Torquay v Chippenham Town 15/08/23 19:45
I got the exact same response when experiencing issues watching - or trying to watch - a game at the back end of last season. I also had the exact same issues others had described here when trying to watch your game last night (I'm a Saints fan looking forward to hosting you again at Clarence Park on Saturday) so not a one off. Last year I had to reply and request an escalation to get an actual human to reply....BigDave wrote: ↑16 Aug 2023, 11:49 I had the same issues and received the following response from:
K Bron <[email protected]>
Hi David,
Thanks for the email,
The live stream is a feed we are continuously working on to make as flawless a product as possible.
However, this event wasn't one in which we've noted any consistent issues over the course of the event. I've looked back over our reports and notes from the operations team and we've not noted any issues, nor did we receive any consistent complaints from other viewers.
This indicates that the issue wasn't on our end as a problem with how we upload/encode the event would be seen by every member watching the stream, rather than a single viewer. An error that just affects an individual viewer indicates that the problem is on their end.
The terms and conditions relating to streaming are available to view via the website. Unfortunately, we are unable to offer a refund for this service. I am sorry that your viewing experience was less than satisfactory and I wish we could be more helpful in fixing it. In order to qualify for a refund the issue would need to be on our end and our records indicate that it wasn't.
Kindest Regards,
I don't care about the £9.50 but the disdainful arrogance riles me enough to want to take it further if I can discover the right authority to complain to.
