Stewards

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by BernardB » 24 Aug 2014, 07:35

Mr Candy's post reminds me of the story told about Bobby Charlton in his playing days, when in one match he was particularly viciously upended by an opponent (not his brother!). After the game Charlton approached the player and invited him home to tea.

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by Gulliball » 23 Aug 2014, 15:29

Can only echo the (all but one of the) above. I've only had one personal interaction with Andrew, which was after my dad had a heart attack and needed to be flexible in moving his season ticket from the popside to somewhere where he could sit. It was sorted via email the same day and he didn't have any problems for the rest of the season changing his tickets.

There have been several instances on here of problems that he has managed to solve, and for any high profile incident he communicates well with the fans to nip any stupidity in the bud. I'm not sure what more you could ask for really.

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by SuperNickyWroe » 23 Aug 2014, 14:46

cambgull wrote:From my one dealing with Andrew, he was the perfect ambassador for the club and for customer service in general.

To say he will say anything to please a customer, as long as he follows it up and does what he says he will do, that is exactly how customer service works. It's all about coming up with the easiest and quickest solution to a problem that you possibly can. Andrew does exactly what he needs to do and gets a problem solved very quickly, you can't ask for anything else.
:goodpost:

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by Dave » 23 Aug 2014, 14:10

Agree with all above sentiment, Andrew Candy has been a great help to fans personally and on here, over to you greengull, go and have a cup tea with Andy.

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by cambgull » 23 Aug 2014, 12:30

From my one dealing with Andrew, he was the perfect ambassador for the club and for customer service in general.

To say he will say anything to please a customer, as long as he follows it up and does what he says he will do, that is exactly how customer service works. It's all about coming up with the easiest and quickest solution to a problem that you possibly can. Andrew does exactly what he needs to do and gets a problem solved very quickly, you can't ask for anything else.

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by A Candy » 23 Aug 2014, 12:19

You are welcome any time Dave......especially if you bring the biscuits!

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by Southampton Gull » 23 Aug 2014, 10:00

A Candy wrote:This is probably a discussion I should not take part in but I am very grateful for the support and kind words from most of you. If Greengull ( who I don't think I know or they know me) would like to come in and have a coffee with me at Plainmoor and then form an opinion having met me, they would be very welcomed. This is a genuine offer not just saying it to please him/her! Best regards, Andrew
Two sugars and milk please ;-)

It's a shame there's a negative response but I'm sure you'll win them around, Andrew.

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by A Candy » 23 Aug 2014, 06:48

This is probably a discussion I should not take part in but I am very grateful for the support and kind words from most of you. If Greengull ( who I don't think I know or they know me) would like to come in and have a coffee with me at Plainmoor and then form an opinion having met me, they would be very welcomed. This is a genuine offer not just saying it to please him/her! Best regards, Andrew

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by portugull » 22 Aug 2014, 19:43

I fully endorse your comments Danny.

I have met Andrew a couple of times and he always follows up on any feedback and acts positively and without delay.

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by Colorado Gull » 22 Aug 2014, 19:23

Greengull22 wrote:
I personally think he will say anything to please the fans...

Such a shame that this is your first post.

Andrew Candy is a great asset to Torquay United.

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by Southampton Gull » 22 Aug 2014, 19:15

Nobody I know has a bad word to say about the man. Perhaps you should deal with Mr Bill Phillips ;-)

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by A Realist » 22 Aug 2014, 17:25

taxilady wrote:Harsh Greengull22; :red: .
Andrew has sorted out quite a few matters that have been raised on this forum; including mistakes with tickets etc. He is rightfully popular in here.
He is popular because he is a gentleman who would go out his way to try and help others. I'm sure he won't get everything right but he'll give it a damn good try.

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by taxilady » 22 Aug 2014, 17:03

Harsh Greengull22; :red: .
Andrew has sorted out quite a few matters that have been raised on this forum; including mistakes with tickets etc. He is rightfully popular in here.

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by stefano » 22 Aug 2014, 16:59

Greengull22 wrote:
I personally think he will say anything to please the fans...
I think that is harsh. He is a fan. He has a massive amount of experience in the business World. He gives his time and experience to the club he has supported all his life for free. I do not know him personally and have never had any dealings with him, but those Torquay United supporters who have had personal experience of his customer service skills speak highly of him.

Whilst your first post on this forum deserves to be taken as seriously as all others, it does seem to me to fall into the category of 'an axe to grind (anonymously)'

May be wrong, may be not, but I would rather listen to people who have had personal contact with a hard working volunteer and have had a good experience.

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by Greengull22 » 22 Aug 2014, 16:43

Southampton Gull wrote:To be fair Andrew Candy has always been a model professional when dealing with anything related to the club. If he was the face most people dealt with there would be far fewer problems.

I personally think he will say anything to please the fans...

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