Torquay United Fans Forum

EddUK12 wrote:yet you reply.

so when pitch inspections happen at 10.30 in a match day who does that?
if your answer is that he goes early because the club ask him to then why wasnt common sense used and they ask him to get there early.

this is fun

EddUK12 wrote:Matt humour me (like a court jester)

the club didnt have a pitch inspect earlier due to the large amount of rain that fell in 3 hours which wasnt expected? correct?

So why cant any one at the club use some intelligence and think at 12 noon lets have a look at the pitch as it has drainage problems just to make sure?

I guess your answer will be that 9am the pitch was fine. Which is great if the game kicked off at 9am but it didnt.

As has been stated 14mm of rain fell from 10 to 1, how do we know as apparently the club have a measuring device (a plastic beaker of some sort i guess) that catches the rain with markers indicating down the side. I assume that no one thought theres a lot of water falling, theres puddles on the pitch, how much water is there in that measuring device? at around 12.

And i guess no one thought lets roll a ball around on the pitch just to see what its like, as there does seem to be a lot of rain falling?

common sense is lacking, but not for first time this season

ferrarilover wrote:I know it's already been posted, but have a look at this, it's absolutely hilarious:

http://www.onlybarnet.com/forum/viewtop ... f=3&t=5061

What a bunch of idiots. Apparently, Barnet is inhabited entirely by amateur grounds- and weathermen.

Look, Bees, we didn't know the weather was coming, no one knew the weather was coming. We were told it would rain, not that half the Atlantic would be dumped on the ground in 11 seconds. We didn't cover the pitch because A) as far as anyone knew, they wouldn't be needed and B) see A.

Honestly, I really hope we never come across like that to other clubs.

Matt.

A Candy wrote:Dear All,
Some very good points made here about customer service and of course this is something that any business, including Torquay United, should work hard to improve. I believe our customer service has improved over the last two years but fully accept that on occasions it has not reached the standards that you as customers should expect and it is something that I will be looking at over the next few weeks.
Whilst I do read this forum from time to time, I would rather deal with any personal issues face to face or over the phone. This has the advantage in that I will get to know more fans personally and it is a lot easier to discuss the details of an issue than through an exchange of emails which never quite works in my opinion. I appreciate that many fans live outside of Torbay so a face to face would not be practical but for those that can visit me here at Plainmoor once the season has finished there is also the offer of a cup of coffee to ease your pain.
Pitch update-we have had some rain on Sunday but with the strong wind that also blew yesterday there is currently no surface water and the pitch is easily playable. I have noted all the comments about Saturday's postponed game and will be addressing some of those with the ground-staff today.
Regards,
Andrew

PS I am very happy to be called Andrew/Andy rather than Mr Candy ( I am old but that just makes me feel even older! )You will of course reserve your right to refer to me using any derogatory term that you think is appropriate. I suspect it won't be anything new as Trojan called me most names as we grew up and did our schooling together. What ever happened to him?

ferrarilover wrote:I'm not convinced Andy. I think we need to stop expecting pristine service. I've done all sorts of things in my time, been to some genuinely top notch places. I've eaten in some of the world's finest restaurants (places which deal, with monotonous regularity with US Presidents, HMQ, Popes and the like) and stayed in some incredible hotels (similar). For the service I receive at these places, I pay a handsome price and so do the establishments. They pay huge salaries to their top guys, they spend plenty of time and money on training and they have a huge staff in order that every little thing may be executed with absolute perfection. Torquay United, on the other hand, employ half a dozen enthusiastic amateurs who are paid a pittance in order to deliver a functional service.

You really must tell me more young man. I do wonder why you drool over my cor now.




Sure, sometimes it doesn't even reach the standard of functional and I appreciate that this is a pain, but the club don't do it deliberately, nor do they really have the money to do a great deal about it.
The Candyman does an excellent job of running the show on his own. I think also that the guy in the ticket office is pretty good.
If you're unhappy, then something has gone wrong and that's not ideal, but, for me, it's a lower league football club, I expect it to be a bit hopeless at customer service. I've never had worse service at TUFC than I have at any other L2 side.

Perhaps we just have different expectations?

I suspect those who still expect more of service at Plainmoor should look at what they themselves get paid and ask, If i got paid the basic monimum wage, would i still give the maximum service for being abused in the service of this company or would I feel undervalued and not perform to the level a better paid person might perform to.
I suspect you will get the answer No!. Yet the staff do perform way above what they get paid for. They do love the club in the main and I suspect if they were made redundant they would all hurt like hell. We do not value them for what they do, But would sit complaining like hell if we were paid what they were paid and got sod all thanks for it.
Like Matt says. You get the level of service you pay for. If you don't pay enough don't be surprised if you get a monkey.

Matt.

ferrarilover wrote:I'm not convinced Andy. I think we need to stop expecting pristine service. I've done all sorts of things in my time, been to some genuinely top notch places. I've eaten in some of the world's finest restaurants (places which deal, with monotonous regularity with US Presidents, HMQ, Popes and the like) and stayed in some incredible hotels (similar). For the service I receive at these places, I pay a handsome price and so do the establishments. They pay huge salaries to their top guys, they spend plenty of time and money on training and they have a huge staff in order that every little thing may be executed with absolute perfection. Torquay United, on the other hand, employ half a dozen enthusiastic amateurs who are paid a pittance in order to deliver a functional service.
Sure, sometimes it doesn't even reach the standard of functional and I appreciate that this is a pain, but the club don't do it deliberately, nor do they really have the money to do a great deal about it.
The Candyman does an excellent job of running the show on his own. I think also that the guy in the ticket office is pretty good.
If you're unhappy, then something has gone wrong and that's not ideal, but, for me, it's a lower league football club, I expect it to be a bit hopeless at customer service. I've never had worse service at TUFC than I have at any other L2 side.

Perhaps we just have different expectations?

Matt.